Shipping Policy

We offer free worldwide shipping on all orders. Our goal is to ensure your products arrive safely and on time, with clear communication every step of the way.

Processing Time

  • Orders are processed within 1–3 days after payment is confirmed.

  • We ship Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.

  • Once your order ships, you’ll receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates after shipment confirmation.

Estimated Delivery Time

Shipping times vary by location. Below are estimated delivery windows for our main regions:

  • United States: 7–12 days

  • Canada, Australia, New Zealand, Netherlands, Sweden, Finland: 8–16 days

  • United Kingdom: 8–13 days

  • Germany, France: 6–10 days

  • Switzerland, Norway, Denmark: 7–15 days

These timeframes are estimates. Actual delivery may vary due to customs, local postal services, or seasonal volume.

Shipping Costs

Shipping is completely free.
All orders include tracking and insurance at no extra cost.

Tracking Your Order

Once your order ships, you’ll receive a tracking link via email.
Didn’t receive it? Contact us at info@qyola.com and we’ll resend it.

Order Delayed or Not Arrived?

If your order hasn’t arrived within the estimated timeframe:

  • Contact info@qyola.com with your order number

  • We’ll investigate the delay and assist you with the next steps

Address Errors or Order Changes

Entered the wrong address or need to cancel?
Email us at info@qyola.com within 24 hours of placing your order.
We’ll do our best to correct the issue before your order ships.

Damaged Items

If your item arrives damaged:

  • Notify us within 48 hours of delivery

  • Email info@qyola.com with your order number and a photo of the damage

We’ll send a replacement if applicable.

Still Have Questions?

We’re here to help.
Contact us anytime at info@qyola.com with any shipping-related concerns.