Return & Refund Policy

At Qyola, we care deeply about your skin and your satisfaction. That’s why we’ve designed a policy that’s fair, clear, and aligned with the nature of skincare products.

30-Day Skin Satisfaction Promise

We want you to feel confident trying Qyola skincare. If something’s not right, we’ll do our best to help — even though, due to hygiene and safety standards, we cannot accept returns of opened or used products unless there’s a valid issue.

Here’s how it works:

  • If your product arrives damaged, has a manufacturing defect, or causes an unexpected skin reaction, we’re here to help.

  • If you simply don’t like the texture, scent, or feel — we understand that skincare is personal, but unfortunately we can’t accept returns in those cases once the product has been opened or used.

Please contact us within 30 days of delivery at info@qyola.com and include:

  • Your order number

  • A brief description of the issue

  • A photo or video (if applicable)

Once your request is reviewed, we may offer a replacement, store credit, or a refund, depending on the situation.

30-Day Warranty Against Defects

All Qyola products are covered by a 30-day warranty against manufacturing defects.

If your item is defective:

  • Email info@qyola.com within 30 days of receiving your order

  • Include your order number and clear evidence of the defect (e.g., photos or video)

  • We’ll send you a replacement or issue a full refund

Damaged on Arrival

If your item arrives visibly damaged:

  • Contact us within 48 hours of delivery

  • Send an email to info@qyola.com with a photo of the damaged item

  • Once verified, we’ll send a replacement free of charge

Non-Returnable Items

Due to hygiene and health regulations, we cannot accept returns on:

  • Opened or used skincare products

  • Items clearly labeled as final sale or non-returnable at checkout

If you’re unsure whether your product qualifies, please contact us before sending anything back.

Refunds

If you qualify for a refund based on the conditions above:

  • Refunds will be issued to your original payment method or as store credit, depending on the circumstances

  • Refunds are processed within 5–7 business days after approval

Please note:

  • Shipping fees are non-refundable

  • Customers are responsible for return shipping costs, unless the product was damaged or defective

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card statement

  2. Contact your payment provider (processing times vary)

  3. If it still hasn’t arrived, contact us at info@qyola.com

Exchanges

We only replace items if they are defective or damaged.

To request an exchange:

  • Email info@qyola.com with your order number and details

  • We’ll guide you through the exchange process

How to Start a Return

  1. Contact Us
    Email info@qyola.com to confirm return eligibility

  2. Follow Return Instructions
    We’ll provide simple step-by-step guidance to complete the process

Note: Customers are responsible for return shipping costs

Need Help?

Still unsure or have a unique situation?
We’re here to support you at info@qyola.com.